LiveZilla Live Help

FAQ

Q:How to get in touch with you quickly?

A:You can contact us by follow :

     1): Click the LiveChat button on the left to start an online chatting with us. 

     2): Search ChampionsCubeStoreOfficial on FaceBook to find us and talk with us.

     3): Send email to support@championscubestore.com 


Q:How to buy from CCS ?

A:You can complete purchase by follow steps :

     1):Find product by left categories or keywords search.

     2):Enter quantity and click "Add this to my cart" button.

     3):Click cart to review your products or edit or back to shopping.

     4):Click "Go to Checkout" to confirm your order and delivery address.

     5):Pay at secured PayEase Website


Q:What is your default shipping and what to do if i need to receive quickly ?

A:Our default shipping is EUB(E-Packet) which is faster than Registered Air Mail.

      EUB can ship to almost popular countries.

      DHL is another default shipping for fast deliver , usually 3-5 business days.


Q:How to estimate the shipping costs ?

A:We provided Free Shipping for default EUB. 

       You can go to the Shopping Cart to estimate the shipping costs by selecting the destination for fast deliver. 


Q:How can i know status of my order and parcel ?

A:You should get email notification whenever your order has been processed or shipped .

       If no notification within 3 days after payment ,try to log in or contact us .

       You should get a trackable number and website to track in notification .


Q:What should i do if i do not receive parcel ?

A:All our tracking numbers are trackable ,so you can know parcel is in destination or return to us .

      If in destination but no delivery in 1-2 weeks , please try to contact local deliver or contact us .

      If returned to us ,please tell us would you like us to resend or refund .


Q:My payment failed , how to do ?

A:Please try again at next day or ask us if have other methods available .


Where to track my package?

1.  DHL - http://www.dhl.com

2.  UPS - http://www.ups.com

3.  EMS - http://www.ems.com.cn/english.html

4.  FedEx - http://www.fedex.com

5.  Aramex - http://www.aramex.com

6.  E-Packet - https://www.17track.net/en

 

 

 

1. We use Beijing Time as our working time system. The time you see on the orders or emails or anywhere of the website are all Beijing Time(UTC+8).

2. Our working time is : Monday to Saturday, 9:00AM - 6:00PM. Sundays and holidays excepted. You will get a response immediately if you contact with us by Livechat tool or email during the working time.

3. We now offer three shipping methods for your choice. All are door to door service.

  Courier Company Shipping Methods Time for delivery
3.1 UPS Express Saver Service 2-4 business days
3.2 DHL Worldwide Express Service 2-4 business days
3.3 China Post registered airmail service 2-4 weeks

Ps. Usually, the delivery time of China Post registered airmail is about 2-5 weeks. Since entering October,the speed and service of China Post became much slower and worse.Its website often can not work. or even works, we can not get any more information about the shipping. For some cases, the buyers have not received the orders more than two months. The unique advantage of China Post is cheap.So if you need the order urgently or you have a deadline to receive it, we recommend you choosing the other shipping methods.

4. Usually, we will arrange and ship your order in 24 hours during the working days. Things will be postponed due to the holiday.

5. If some products of your order are out of stock, we will contact you by email for replacing items or refunding the payment or cancelling the order. So you please must ensure the correctness of the email address to receive mails in time.

6. Your telephone number is important and conveient for delivery, so please leave the correct numbers.

7. We have set free shipping option for some special items. The China post registered airmail service is the default shipping way unless otherwise stated.

8. If you selected UPS or DHL as the shipping method for the order, but some products of the order are free shipping by China Post, then we will ship them separately via China Post service unless you pay for the price difference on the shipping.

9. The liquid(cube lube), batteries(for cubing timer) are prohibited to ship by air(UPS or DHL).

10. The payment methods we accept are -

  Payment Methods     The payer should do
Online Payment real-time  

real-time  

real-time  

real-time  
Offline Payment 2-5 business days  
10 minutes  
10 minutes  

For online payment, we now cooperate with the third-party credit card company. The company is the partner of Trustwave who is the leading provider of on-demand data security and payment card industry compliance management solutions to businesses and organizations throughout the world.

Visa,Mastercard, JCB,AmericanExpress are acceptable. When you confirmed and submitted an order on our website,you will be guided to the third-part webpage for payment. It's safe! 

   10.1 The same one card is limited to pay twice in 24hours.

   10.2 The maximum amount for single payment is $1000usd.

   10.3 You can pay in USD,Euro,GBP,CAD,AUD,JPY.

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