LiveZilla Live Help

FAQ

      How to get in touch with us quickly?

>> You can simply click the LiveChat button to start an online chatting with us. 


      How to estimate the shipping costs?

>> You can go to the shopping cart to estimate the shipping costs by selecting the destination from the drop-down list. 


      How to get the discount coupon code?

>> .


      Where to type the coupon code?

>> You have to go to the step 2 of 3 of the shopping flow where you can type the coupon code in the box which named Redemption Code.


      What should I do when forgetting the account password?

>> You can retrieve the password by submitting your email address here


      Where to track my package?

1.  DHL - http://www.dhl.com

2.  UPS - http://www.ups.com

3.  EMS - http://www.ems.com.cn/english.html

4.  FedEx - http://www.fedex.com

5.  Aramex - http://www.aramex.com

6.  China Post - http://intmail.183.com.cn/icc-itemstatusen.jsp

 

 

 

1. We use Beijing Time as our working time system. The time you see on the orders or emails or anywhere of the website are all Beijing Time(UTC+8).

2. Our working time is : Monday to Saturday, 9:00AM - 6:00PM. Sundays and holidays excepted. You will get a response immediately if you contact with us by Livechat tool or email during the working time.

3. We now offer three shipping methods for your choice. All are door to door service.

  Courier Company Shipping Methods Time for delivery
3.1 UPS Express Saver Service 2-4 business days
3.2 DHL Worldwide Express Service 2-4 business days
3.3 China Post registered airmail service 2-4 weeks

Ps. Usually, the delivery time of China Post registered airmail is about 2-5 weeks. Since entering October,the speed and service of China Post became much slower and worse.Its website often can not work. or even works, we can not get any more information about the shipping. For some cases, the buyers have not received the orders more than two months. The unique advantage of China Post is cheap.So if you need the order urgently or you have a deadline to receive it, we recommend you choosing the other shipping methods.

4. Usually, we will arrange and ship your order in 24 hours during the working days. Things will be postponed due to the holiday.

5. If some products of your order are out of stock, we will contact you by email for replacing items or refunding the payment or cancelling the order. So you please must ensure the correctness of the email address to receive mails in time.

6. Your telephone number is important and conveient for delivery, so please leave the correct numbers.

7. We have set free shipping option for some special items. The China post registered airmail service is the default shipping way unless otherwise stated.

8. If you selected UPS or DHL as the shipping method for the order, but some products of the order are free shipping by China Post, then we will ship them separately via China Post service unless you pay for the price difference on the shipping.

9. The liquid(cube lube), batteries(for cubing timer) are prohibited to ship by air(UPS or DHL).

10. The payment methods we accept are -

  Payment Methods     The payer should do
Online Payment real-time  

real-time  

real-time  

real-time  
Offline Payment 2-5 business days  
10 minutes  
10 minutes  

For online payment, we now cooperate with the third-party credit card company. The company is the partner of Trustwave who is the leading provider of on-demand data security and payment card industry compliance management solutions to businesses and organizations throughout the world.

Visa,Mastercard, JCB,AmericanExpress are acceptable. When you confirmed and submitted an order on our website,you will be guided to the third-part webpage for payment. It's safe! 

   10.1 The same one card is limited to pay twice in 24hours.

   10.2 The maximum amount for single payment is $1000usd.

   10.3 You can pay in USD,Euro,GBP,CAD,AUD,JPY.

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